ALL VISITS TO SANTOLINA ARE BY APPOINTMENT ONLY
PLEASE DO NOT ENTER THE PREMISES IF YOU OR ANYONE YOU HAVE BEEN IN CONTACT WITH SHOWS ANY OF THE FOLLOWING SYMPTOMS; NEW CONTINUOUS COUGH, HIGH TEMPERATURE, LOSS OF SMELL OR TASTE. PLEASE GO HOME AND SELF ISOLATE IMMEDIATELY (FOLLOW GOVERNMENT GUIDELINES)
PLEASE PARK AND STAY IN YOUR CAR UNTIL YOUR INSTRUCTOR SIGNALS TO YOU.
YOUR HORSE WILL BE TETHERED IN THE SCHOOL.
PLEASE WASH YOUR HANDS FOR AT LEAST 20 SECONDS BEFORE ENTERING AND LEAVING THE SCHOOL AT THE WASH STATION PROVIDED.
LEAVE PROMPTLY AFTER YOUR LESSON.
SANITISE, RIDE, SANITISE
EQUIPMENT
PLEASE HAVE YOUR OWN EQUIPMENT IE RIDING HAT TO THE CURRENT BRITISH PONY CLUB STANDARD IE PAS;015 AND BSEN;1384 PLUS KITEMARK SHOULD ALL BE FOUND INSIDE THE HAT. BODY PROTECTORS AT A LEVEL THREE STANDARD, GLOVES AND WHIPS ETC. NOTE; WE CAN HIRE OUT HATS AND BODY PROTECTORS AT A FEE, THESE ARE SANITISED BEFORE AND AFTER USE FOR AT LEAST 72 HOURS IN A ROTATIONAL SYSTEM WITH DETTOL SPRAYS AND WIPES. PLEASE DISCUSS WHEN BOOKING.
STAFF
ALL INSTRUCTORS WILL TAKE THEIR OWN TEMPERATURE UPON THEIR ARRIVAL, ACCESS TO APPROPRIATE PPE, HOLD A CERTIFICATE IN EXITING LOCKDOWN FOR RIDING SCHOOLS (Via The Association of British Riding Schools) , CHILD PROTECTION AND SAFEGUARDING, DBS AND ARE FIRST AID TRAINED.
RIDERS
ALL RIDERS SHOULD HAVE A RESPONSIBLE ADULT WITH THEM TO STAY ON THE PREMISES EITHER IN THE CAR OR AT THE SIDE OF THE SCHOOL (SOCIAL DISTANCING) FOR THE DURATION OF THE LESSON.
LESSON TIMES ARE STAGGERED, PLEASE ARRIVE 10 MINUTES BEFORE YOUR LESSON.
IF YOU ARE A BEGINNER OR A NEW CLIENT, LEVEL ONE OR TWO INFORMATION WILL BE GIVEN TO YOU OVER THE PHONE UPON BOOKING.
ALL LESSONS MUST BE PAID FOR UPON BOOKING OVER THE PHONE
A 24 HOUR CANCELLATION POLICY IS IN PLACE FOR THE FULL AMOUNT OF THE RIDING ACTIVITY BOOKED. SHOULD YOU CANCEL BECAUSE OF COVID SYMPTOMS AND YOU ARE ISOLATING, YOUR BOOKING CAN BE REFUNDED OR POSTPONED TO A DATE NO LESS THAN 21 DAYS FROM THE DATE OF ACTIVITY ORIGINALLY BOOKED.
Thank you for your cooperation.
